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Email Ticket when Created

wildweaselmi
in Kayako Support

Featured Replies

You need to create a notification to get emails on submission of a new ticket and at new reply from user.



You may do that from :- Staff CP > Home > Notification > New :



Type = Tickets


Set criteria as follow:-


Event : Equal : New Ticket


Event : Equal : New Client Reply


Under 'Email' Select the appropriate concerned staff member.


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