Owners Take Honda to Court
Two Honda Prologue customers filed a class action lawsuit against Honda after their respective all-electric crossovers allegedly made mechanical noise when turning. According to Car Complaints, the filing alleges that the front drive axles are defective and that Honda knew about the issue but still has not provided a remedy.
Pennsylvania plaintiff Ashley Custer leased a new 2024 Honda Prologue in May 2025 but began experiencing the problem with just 4,039 miles on the odometer. The dealer replaced the CV axles, but the noise — described as clicking, ratcheting, and creaking — did not go away. She was later told that no repairs were available.
Meanwhile, New York plaintiff Jorge Santiago purchased a 2024 Prologue and took the vehicle — which had 12,373 miles on the odometer — to a dealership in March 2025 for the same problem. He was told that the replacement part would not eliminate the noise while turning.
A Quiet EV With a Loud Problem
Honda has acknowledged that the Prologue may develop clicking noises, but maintains that they do not affect normal driving. The Japanese marque issued a Tech Line notice to dealerships on December 19, 2025, instructing technicians to inspect the drive axles for damage and repair them as necessary, but not to attempt repairs if no damage was found. Dealerships were also advised to tell customers that the “symptom is currently being investigated.”
The lawsuit also asserts that Honda was aware of the issue when the model was first sold.
The North America-exclusive Prologue was Honda's first mass-market EV model in the region, with sales starting in March 2024 — a time when automakers were racing to capitalize on growing demand for electric cars. It is based on General Motors' BEV3 platform, the same architecture used by electric models such as the Chevrolet Blazer EV.
Trouble Between the Wheels
EVs can develop axle-related issues because these components may experience significant stress. These vehicles tend to be heavier than their combustion-powered counterparts due to the weight of components such as the battery. The Prologue is also a relatively large vehicle, slightly bigger than the Tesla Model Y. Moreover, electric motors deliver maximum torque instantly, which can place sudden stress on drivetrain components, especially when turning.
While the Honda Prologue class action lawsuit, which was filed in the U.S. District Court for the Eastern District of Pennsylvania, is ongoing, the EV was also recently recalled for software defects that can cause the instrument cluster and center infotainment display to go blank, potentially disabling the rearview camera image and critical vehicle information such as speed and warning indicators.
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