How to create QKView File for F5 Support

When you request F5 help they want the QKView file. Here is a quick how to create/generate the file they need

GUI:

Log in to the F5.

Navigate to System > Support.

The QKView option is already selected.

Click Start.

When prompted, click Download Snapshot File to download the output file.

CLI:

Log in to the command line.

Run qkview by typing the following command:

qkview

The output file name displays when the command has completed.

Collect the output file from the /var/tmp/ directory, by copying the file to an external host using a utility such as ftp or scp.

Note: You may also run qkview by using the tmsh run /util qkview command.

Using qkview command line options

Impact of procedure: Performing the following procedure should not have a negative impact on your system.

To view the list of qkview command line options, type the following command:

qkview -h

For example, to reduce the performance burden of qkview, you can run qkview at the lowest possible priority by typing the following command:

nice -n 19 qkview

Note: For heavily loaded systems, qkview may take a long time to finish running when using nice -n 19.

To run the qkview command and specify the file size allowed, use the qkview -s option.

For example, to specify no file size limit, type the following command:

qkview -s0

Using BIG-IP iHealth to diagnose your qkview file

After you obtain the qkview diagnostic file, you can upload the file to BIG-IP iHealth to diagnose the health and proper operation of your BIG-IP system. To do so, perform the following procedure:

Impact of procedure: Performing the following procedure should not have a negative impact on your system.

Open a web browser, and log in to the BIG-IP iHealth site.

Click Upload.

Click Browse. (Navigate to the qkview diagnostic file on your local system)

If using Web Support here are some instructions

log into websupport, https://websupport.f5.com/casemanager/welcome.do

choose non authenticated sites

other sites to apply for

then enter in a SN of the device