Not Enough Memory for Firmware Update

 

I have a TS-412 running firmware 4.0.2 and have been happy with it (No issues). I recently wanted to keep it up to date with the latest firmware (4.0.7) but upon trying to update the TS-412 with the latest version of firmware using Live Update option it fails and states:

ERROR

System updated failed. Firmware file format error.

 

If I try the manual method under the Firmware Update tab the error is different and states:

Error

System update failed. No enough space on RAM/ disk available for firmware update.

 

Total Memory under System Status: 249.7MB

Under Resource Monitor - Memory Usage: 

Physical Used 157.75MB, Free 92.58MB

Swap Total: 517.62 MB

Swap Used: 34.68 MB

Swap Free: 482.93 MB

 

I rebooted the NAS in attempts to clear up any RAM. I shutdown any service I can find to free up memory and still no luck.

Solution that worked for me is....

 

Copy your new image to the NAS Public folder

 

Check to see if /mnt/update folder exists

[~] # ls /mnt

HDA_ROOT/ HDB_ROOT/ HDC_ROOT/ HDD_ROOT/ config/   ext/      update@

 

Remove the /mnt/update folder if exists

[~] # rm -rf /mnt/update

 

Confirm /mnt/update has been removed

[~] # ls /mnt 

HDA_ROOT/ HDB_ROOT/ HDC_ROOT/ HDD_ROOT/ config/   ext/

 

Now make a copy of the new image and add -work at the end

[~] # cp /share/Public/TS-412_20140412-4.0.7.img /share/Public/TS-412_20140412-4.0.7-work.img

 

Now make a link

[~] # ln -sf /mnt/HDA_ROOT/update /mnt/update

 

Finally, run the update command

[~] # /etc/init.d/update.sh /share/Public/TS-412_20140412-4.0.7-work.img

 

Reboot the NAS <--important so NAS can boot up off new version

[~] # reboot

NOTE: It takes awhile to reboot, like 5-10 minutes so be patient.

 

Reference QNAP NAS Community Form Articles

• http://forum.qnap.com/viewtopic.php?f=11&t=88026#p389755
  
  
• http://forum.qnap.com/viewtopic.php?f=160&t=92398#p407895